Shipping policy

Shipping Policy

At Vitonest™, we aim to make your shopping experience as simple and reliable as possible. Below you’ll find all the important information regarding order processing, shipping, delivery, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information, when available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Times

Our typical estimated delivery time is:

6–10 business days

Delivery times may vary depending on your location, local postal services, customs procedures, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Please note that estimated delivery dates are not guaranteed.

Shipping Costs

We currently offer FREE SHIPPING on eligible Vitonest™ orders unless otherwise stated during checkout.

Any applicable shipping costs will always be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, tracking information may be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, this does not necessarily mean that your package has stopped moving. Some carriers may experience delays in scanning packages during transit.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State or region

  • Postal code

  • Country

  • Phone number

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to modify or redirect the shipment.

Vitonest™ is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Delayed Orders

Occasionally, shipments may experience unexpected delays.

Delays may occur due to:

  • High shipping volumes

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • International transportation delays

  • Incorrect or incomplete address information

If your order takes longer than expected, please contact our customer support team and we will be happy to assist you.

Lost Packages

If your package appears to be lost in transit, please contact us so that we can review the tracking information and assist you with the carrier.

Packages marked as delivered by the shipping carrier may require further investigation before a replacement or refund can be considered.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and mailbox.

  2. Asking household members or neighbors.

  3. Checking with your building reception or concierge, if applicable.

  4. Contacting the shipping carrier using the provided tracking number.

If you are still unable to locate your package, please contact our support team.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties or import taxes charged by local authorities are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

Multiple Packages

In some cases, items within the same order may be shipped separately.

If this happens, you may receive more than one tracking number and your packages may arrive on different days.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as quickly as possible.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has already been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Our support team will review the situation and provide the appropriate next steps.

Questions About Your Shipment

If you have any questions regarding your order or delivery, please contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include your order number whenever possible so we can assist you more efficiently.

Policy Updates

Vitonest™ reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be published on this page and will apply from the date they are posted.

Last updated: August 29, 2026